Frequently Asked Questions
Everything you need to know about your Neptune Blanket experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How do I care for my Neptune Blanket products?
Most of our items are machine washable on a gentle cycle with cold water. We recommend air drying or tumble drying on low heat to maintain fabric quality.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through our website using your order number.